Develop / 10.05.2024
Industry: Wholesale Trade
Mission: To provide high-quality products and services to their clients, ensuring customer satisfaction and fostering long-term relationships.
Services Offered: Specializes in the wholesale distribution of various products, catering to a diverse clientele.
Target Audience: Businesses and retailers seeking reliable wholesale suppliers for their product needs.
Location: Rungis, Île-de-France, France
G-PRIM is committed to delivering exceptional value through its comprehensive range of products and services, tailored to meet the specific needs of its clients in the wholesale trade industry.
I collaborated with G-PRIM, a French wholesale company, to develop a comprehensive digital solution aimed at enhancing their distribution operations. The project encompassed the creation of a responsive customer-facing website and a robust internal CRM system tailored for their delivery processes.
My Role and Project Goals:
Full-Stack Development: Led the end-to-end development of both the website and CRM system, ensuring seamless integration and functionality.
Project Goals:
Enhance Online Presence: Develop a user-friendly website to showcase G-PRIM’s products and services.
Optimize Delivery Operations: Implement a CRM system to streamline driver management and order processing.
Improve Communication: Facilitate real-time interaction between managers and drivers.
Key Features and Challenges Overcome:
Customer Website:
Responsive Design: Ensured compatibility across various devices for optimal user experience.
Product Showcase: Integrated dynamic galleries to display product offerings effectively.
CRM and Driver Management System:
Dual Dashboards:
Manager Dashboard: Enabled real-time tracking of driver locations, routes, and schedules, enhancing fleet management efficiency.
Driver Dashboard: Provided drivers with optimized routes and automatic order assignments, improving delivery efficiency.
Route Optimization: Implemented algorithms to streamline delivery routes, reducing travel time and operational costs.
Order Management: Automated order assignments to drivers, ensuring timely deliveries and balanced workloads.
Proof of Delivery: Enabled drivers to capture photos upon delivery completion, providing managers with immediate verification and enhancing accountability.
Challenges Overcome:
System Integration: Ensured seamless communication between the website and CRM system, facilitating efficient data flow.
Real-Time Tracking: Developed accurate real-time tracking features to monitor driver activities effectively.
User Adoption: Conducted training sessions to ensure smooth adoption of the new system by both managers and drivers.
Results:
Operational Efficiency: Significantly improved delivery scheduling and route management, reducing operational costs.
Enhanced Communication: Streamlined interactions between management and drivers, leading to quicker issue resolution.
Customer Satisfaction: Improved delivery times and reliability, resulting in higher customer satisfaction and retention.